Shipping policy

Shipping Policy of Ponto Mais Norte

Order Processing

All orders placed on our website, pontomaisnorte.com, are processed within 2 business days after payment confirmation. During periods of high demand, such as holidays or promotions, processing times may be slightly longer.

Shipping Methods and Delivery Times

We offer the following shipping method:

Standard Shipping: Delivery in 5-7 business days, depending on the location within Portugal.

Delivery times may vary depending on the destination.

Shipping Costs

We do not offer free shipping. All shipping costs are calculated at checkout based on the total weight of the products and the delivery destination.

Shipping Destinations

Currently, we only ship to:

  • Mainland Portugal
  • Madeira and Azores Islands

We do not ship to other countries or regions outside of Portugal.

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track the status of your delivery directly on the carrier's website.

Delivery Issues

If there are any issues with your delivery, such as delays, damaged, or lost items, please contact us immediately via email at pontomaisnortevinho@gmail.com or by phone at 912250810. We will do our best to resolve the issue promptly.

Failed Deliveries or Returns Due to Incorrect Addresses

Please ensure that the address you provide is correct. We are not responsible for delivery failures due to incorrect address details. If the package is returned, we will contact you to confirm the address and arrange for reshipping (subject to additional shipping fees).

Return and Exchange Policy

Due to the nature of our products—alcoholic beverages—we do not accept returns or exchanges, except in the following cases:

  • Defective products
  • Incorrect product deliveries

If you detect any issues with your order, contact us within 48 hours of delivery, sending photos and a detailed description to pontomaisnortevinho@gmail.com.

Contact Information

For further questions or information about our shipping policy, please contact us: