Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions:

• The item must be in the same condition as when you received it, without signs of use, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
• To initiate a return, you can contact us via email at pontomaisnortevinho@gmail.com. Please note that returns must be sent to the following address: Ponte de Lima, Arca, Rua da Devesa, Edifício Panorâmico da Portela, Fração H.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent without prior return request will not be accepted.

You can always contact us for any questions regarding returns at pontomaisnortevinho@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the situation and resolve it.

Exceptions / Items Not Eligible for Return

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized products (such as special orders or customized items), and personal care items (like beauty products). We do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may make a new purchase for the desired item.

European Union 14-Day Reflection Period

If the product is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As mentioned earlier, the item must be in the same condition as when you received it, without signs of use, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us via email at pontomaisnortevinho@gmail.com.